Sarah Gibson MP continues to fight for better service for Thames Water customers

Sarah Gibson MP, Liberal Democrat Member of Parliament for Chippenham and Spokesperson for Business, has spoken out strongly against Thames Water amid growing concerns about the company's financial chaos.

Thames Water, which provides essential water services to millions of residents, is currently facing severe financial difficulties. The company has amassed £19 billion in debt and has recently been granted a £3 billion loan to avoid nationalisation. Despite these financial troubles, Thames Water executives awarded themselves bonuses totalling £770,000 in December—prompting outrage from both the public and political figures.

Sarah Gibson MP expressed deep concern over the company's actions, especially in light of the 35% increase in water bills passed onto customers. “Thames Water would have preferred to raise bills by 53%,” she noted, “yet they continue to reward failure at the top.”

In her recent letter to Thames Water executives, Ms Gibson criticised what she described as “awful behaviour” and highlighted the company’s failure to meet environmental commitments, which has led to delays and cancellations of key infrastructure projects. These failures, she stressed, directly affect local communities, water quality, and household finances.

One particular line from Thames Water’s response stood out to the MP: “We must pay competitive remuneration packages to attract and retain the best people.” In reply, Sarah Gibson MP stated, “I certainly do not believe their record of action shows that they are attracting the best people. I believe residents deserve much better.”

The full exchange between Sarah Gibson MP and Thames Water, including both her letter and the company’s response can be seen below.